Frequently Asked Questions

I have moisture between the panes of glass. How do I get it out? Do I have to replace the glass panel? The door?

Answer: Our Woodgrain extended warranty period is granted solely for seal failure on insulated glass (moisture between glass) for a period of ten (10) years from the date of manufacture. At the seller's sole discretion, the replacement door or glass will be shipped FOB Woodgrain factory. Seller will not be liable for instillation, finishing or painting. The glass warranty will be void if the product was not properly installed according to seller's instruction. Replacement is at the sole discretion of the seller.
I am looking to install french pocket doors [hopefully with frosted glass] leading from an office into a new addition family room. Can I buy any door and make it into a pocket door using a kit for that purpose? I would like privacy for the office area and suggestions?

Answer: Yes, it is possible to take a Woodgrain 1 3/8" french door and turn it into a pocket door. We offer a variety of glass selections to choose from. One of our distributors could offer more information on the process.
Is low-E glass available in your exterior french doors?

Answer: Woodgrain does offer low-E insulated glass as a special order item, and you would be required to contact a distributor for pricing.
I have two of your French doors, interior solid pine. If the glass must be repaired, how are the mullions removed?

Answer: Pleas note the following materials needed and Instructions below:

Utility Knife

Rubber Mallet

Miter Saw

5/8" - 3/4" narrow staples

STEP #1

Start at any corner in glass opening and place the utility knife at intersection of ovolo profile and muntin bar shoulder.

STEP #2

With knife slightly angled to muntin face, and parallel to muntin shoulder, scribe line by applying light but consistent pressure and pulling the knife in desired direction.

STEP #3

Repeat step #2 several times applying increased pressure with each pass until glass stop is separated from muntin or rail.

STEP #4

Repeat steps 1-3 for remaining glass stops in the opening.

STEP #5

Once all the glass stops have been cut from the opening, carefully remove any glass fragments, wood splinters, or other debris from the machined bead.

STEP #6

Measure length and width of glass opening to determine size for replacement glass stops. Add 1/64" to length to insure titer fit.

STEP #7

Insert the replacement glass into the opening. Note: Glass length should be 1/8" less length and width of glass opening.

STEP #8

Insert mitered glass stops Note: due to the 1/64" added length to glass stop, it may be necessary to gently tap one corner into position. To prevent damage to glass stop a rubber mallet is recommended.

STEP #9

Replacement glass stop should then be held firmly with a downward pressure and stapled into place.
Do you have any information on your Argon Gas filled glass? I would like to know what the insulating factors are, compared to regular air filled glass. Also, do you have any way of telling whether a double pane glass window has an argon gas filled space, or air filled?

Answer: Woodgrain Millwork does not offer argon glass as an option.
We want frosted glass and some kind of logo for each door. One should say 'pantry' and the other 'laundry' etched in the frosted glass. Do you have an assortment of logos and words to choose from?

Answer: Woodgrain does not offer a frosted door with etched glass, although Woodgrain Millwork does offer a line of three (3) deco doors that show an "Acid Etched" logo on clear glass. The wording available is limited to "Pantry" with an etched produce and grain drawing, "Laundry" with an etched laundry bucket and scrub board and an etched ear of corn on our "Harvest" pantry. These are available in several species of wood to include Radiata, Knotty Alder, Knotty pine, oak and poplar. Please note that they are only available in standard sizes only.
What glass choices do you offer in interior 15 pane french doors? We are looking for some that will offer privacy but still let light through.

Answer: Woodgrain has several glass selections to choose from with our French door line. They include single pane tempered glass, insulated glass, obscure glass, frosted glass and beveled glass. These selections are also available with a few exceptions with our exterior sash door line.
Can Removable grids (Craftsman Style) be ordered for a glass door?

Answer: At this time Woodgrain Millwork does not offer removable grids.
Can I get your french doors with prairie grilles?

Answer: Woodgrain does offer a French door that carries the nine lite "Prairie Style" layout. This would be our Ponderosa Pine 690.

This door is available in standard sizes.
Please forward specifications on the "free area" of a WG730 door 2/10X6/8 for my customer. What is needed is the free air space, (space not occupied by louvers) to determine max fresh air flow into a room.

Answer: Formula for figuring open air space

Door Width 36.00?

Total Stile widths - 8.50

27.50?

# of open air spaces in door x 66

1815

Thickness of air space x.125

Square inches of open air space 226.875
I have a customer who would like to know how short they can cut a 1 1/8" pine louver panel bifold door?

Answer: With the 1 1/8" louver bifold anything beyond our standard heights available of 6/7, 6/11 would require a special order bifold unit. This is due to the fact that any trimming would cut into the dowels of the unit. You would be required to contact a distributor for pricing.
Can we get a louver door with the louver on the bottom and the raised panel on top?

Answer: Woodgrain does offer several special layouts with our product line and the "inverted louver" layout is included. Special pricing from a distributor would be required.
I am ready to paint the french doors we purchased. Do I remove the plastic that coats the panes of glass and use painters tape on the glass, or does the plastic serve the same function and can be removed after painting?

Answer: It is a film designed to protect the glass during finishing and removed after the finishing is completed.
How do I remove the protective plastic film from the glass of French doors? When I try to pull it out, it tears and leaves pieces of plastic sticking out between the wood and glass. No matter how hard I pull, the plastic does not want to come out and it looks awful.

Answer: The film is added to protect the lites from scratches after the doors have been produced. Prolonged exposure to direct sunlight will cause the adhesive to form a stronger bond on the glass. Our glass distributor has suggested that once the film has been scored and is still difficult to remove you will need to apply a small amount of an acetone based product to the remaining film. Be careful not to get the acetone on the door itself.
How do I remove the plastic wrap from the windows of my french doors? I tried ripping it off, but it is very thick material. Can I use a razor blade?

Answer: Yes, a sharp razor can be used to score the film and make removal easier. Be sure to avoid scratching the lite or causing damage to the door itself. Please note above instruction if the film is still difficult to remove.
Can the "Primed Interior Door WG625" be hung as a pocket door?

Answer: Yes, a Woodgrain French door 1 3/8" can be treated as a pocket door. Although a distributor will have more information on what will be required and involved in installing the door.
How can I purchase a Woodgrain door?

Answer: Woodgrain Millwork Inc. sells our product line at the distributor level and not to the general public. We offer distributors throughout the United States, Canada, and Alaska.

Please visit our web page that has been updated at http://www.woodgrain.com From there you will have access to view our product line, locate distributors as well as contact the desired distributor directly from our web site.
Could you explain what is the difference between Colonial Pine Interior Doors and Colonial Plantation Pine Interior Doors, which one is a better quality?

Answer: The only difference would be the species of wood. The radiata pine does offer more uniform color and grain due to the fast rate of growth of the species. Ponderosa pine has a wider range of color and grain variations. Both species finish beautifully.
Please inform me of the differences between the ponderosa pine interior doors (six panel) and the plantation pine interior door (six panel). I already have some six panel doors from Woodgrain. Is there a way of determining what I already have? Are these doors solid pine?

Answer: The Woodgrain six panel doors are constructed of solid panels with stiles and rails constructed of laminated wood components covered with a pine veneer overlay for strength and durability. The differences between the two species are listed above.
What are the advantages of pine as a door material over other types of wood?

Answer: It would be a personal choice of what you prefer and the look that you are trying to obtain.
What is the difference between pine, plantation pine and colonial pine? Are the price levels the same?

Answer: To answer you question concerning the differences between ponderosa and radiate pine (plantation pine) would be the species of wood, as they both finish beautifully. Our radiate line is imported from New Zealand and Chili. This line does hold more uniform color and grain due to the rate of growth. The ponderosa pine is grown in the North West and has a wider range of color and grain variations versus the radiate pine. You would be required to check with a distributor for pricing.
Do your doors come with the option of pre-hung frames?

Answer: Woodgrain doors are sent out to our distributors raw with no machining. Any machining and pre hanging is completed at the distributor level.
Do you have transoms available for your interior doors?

Answer: Woodgrain does offer transoms in various special sizes and lite configurations as well as various types of glass. You would be required to contact a distributor for pricing.
Are your poplar doors solid wood? Veneer over pine, Timberstrand, MDF? While your product information is relatively complete, technical details on the actual 'underlying' construction process is not covered.

Answer: The Woodgrain poplar door is produced with a panel consisting of a MDF (medium density fiberboard) core with a poplar overlay. The stiles and rails are constructed of finger jointed solid wood core with a poplar veneer overlay for strength and durability.
Can the pine interior doors be stained satisfactorily or would you have another suggestion for doors we would like to stain?

Answer: Absolutely, we have had many satisfied customers over the years. Staining is a matter of personal preference and depends on the look that you are trying to achieve.
Does Plantation stain the same as regular pine? All of our doors are pine, but we need to special order the linen closet door.... but we are unsure about Plantation pine.

Answer: Both species of wood stain beautifully, although the species that you choose would depend on the look that you are trying to achieve. Please note the previous question and answer pertaining to the differences in the species.
What is the bottom of the door when the door is up? How do you prepare your doors for painting?

Answer:

With a Woodgrain standard layout the bottom rail is usually the largest rail. Please note the standard rail sizes of our various door heights below

1 3/8" 6/8 height standard bottom rail 9", top rail 4 9/16"

1 3/8" 7/0 height standard bottom rail 11", top rail 6 9/16"

1 3/8" 8/0 height standard bottom rail 9", top rail 4 9/16"

Please note the below finishing instructions

Before applying the first coat of finish, sand the entire surface lightly with 5/0 sandpaper (180 grit). This is to remove any fingerprints or handling marks.

Adjust or Align components if necessary before finishing, wood panels "float" and may be knocked into alignment with a wood block and hammer. Be careful not to damage the door.

Clean the door thoroughly after sanding with a cloth to remove all dust or foreign material. However avoid using abrasive or caustic cleaners.

Hang door before finishing then remove to finish properly.

All surfaces of the door must be properly finished. The edges (top, bottom, and sides) should be coated with each and every coat of finish that is applied to the exterior surface of the door. Doors must be dry before finishing.

On doors that are glazed with clear glass, the finish used should be flowed from the wood slightly onto the glass. This will provide assurance against water leakage and protect the glazing "putty" from drying out.

Woodgrain Millwork cannot evaluate all the available paints and stains, nor the customer's specific application requirements. Your paint dealer should know of suitable finish system that gives satisfactory results in your region. It is highly recommended that top quality finishes be selected, and the application instructions on the container be followed explicitly
We have built a new fellowship hall at church & purchased your brand, 6 panel, and pine doors. When we began to stain them, they are not taking the stain evenly - areas that look like something dropped and splattered on them, and swirls - across an entire panel section look like you went every which way when applying the stain. We sanded before beginning and used a conditioner for more even stain absorption. What needs to be done!

Answer: There could be so many different issues as to why the door is not finishing properly, and without actually viewing the door we would be guessing as to the problem and the solution that you require. If all instructions for preparation for finishing the door have been followed, and the door has not been outside in the elements I would suggest that you contact the establishment where the finish was purchased. They would offer the best advice and instructions as to properly finishing the door. If you are still not satisfied with the advice or the end results, you may choose to contact the distributor where the door was originally purchased. Our distributors have complete discretion as to weather it would be a quality issue and if the door should be replaced.
Do you have any tips for removing the heavy paper instructions that come with the door but held in place by being under the panel moldings? If one tries to pull the paper out, it tears leaving a stub still under the molding.

Answer: Upon occasion the label will be difficult to remove. This is due to the moisture content in the air. As the moisture content rises the door panel will swell causing the label to be difficult to remove. A very sharp razor will be required to very carefully and without damaging the panel cut away the label. There will remain a small piece under the stile, but this will not effect the finishing.